Good to know.
Answers to help you get started and use encryption carefully.
General
Do I need DriveCrypt or DriveCrypt Plus Pack?
DriveCrypt encrypts selected data areas. DriveCrypt Plus Pack encrypts the operating system drive and authenticates before Windows starts. The two products can be combined.
Are my files protected while unlocked?
Applications and users with appropriate permissions can read an unlocked volume. Lock confidential containers when you no longer need them.
Can SecurStar recover a forgotten password?
Do not assume that decryption will be possible later. Plan secure backups and the recovery options supported by your product configuration in advance.
Will the software work on my computer?
Compatibility depends on the product release, Windows version, boot mode, storage and other components. Check compatibility and create a tested backup before system encryption.
How do I activate a licence?
Use the product’s online registration or the existing Key Generator. See the activation guide for the steps.
How do I pay for my order?
Review your cart and continue to PayPal to complete your purchase. Confirmed payments are handled by the existing SecurStar system.
DriveCrypt
Does DriveCrypt encrypt Windows?
No. DriveCrypt Plus Pack handles system encryption. Both products can complement each other on the same computer.
Can containers stay closed while using the computer?
Yes. Open only the volumes you need. While a volume is open, authorised users and programs can access its contents.
Does DriveCrypt support GPT drives?
Yes. DriveCrypt supports GPT drives.
How large can containers be?
The FAQ gives the NTFS filesystem limit on Windows 7 and later. Older product copy lists 16 TB, so the limit is version-dependent.
What are the limits of traveller mode?
It supports containers on external storage. Encrypted partitions require a full DriveCrypt installation on the other PC.
Can SecurStar decrypt without a password?
There is no vendor backdoor. A customer-configured master password is a separate access credential and must be planned in advance.
Which cipher offers 1344 bits?
Triple Blowfish provides a key length of up to 1344 bits. Other options include AES-256, Serpent, Twofish and cipher combinations.
Can I use an ordinary USB stick as a token?
Yes. DriveCrypt can configure a USB stick as a crypto token for access to encrypted data areas.
Can I use a token to unlock and lock containers and partitions?
Yes. Tokens can be used in DriveCrypt to unlock and lock encrypted containers and partitions.
Can DriveCrypt 6 open data from older DriveCrypt versions?
Yes. DriveCrypt 6 is backward compatible with all previous DriveCrypt releases, starting with the first version.
Can I open ScramDisk, E4M and TrueCrypt containers?
Yes. DriveCrypt 6 can also open encrypted containers in these formats.
Is the current version compatible with Windows 11?
Yes. The current Windows edition of the software supports Windows 11 and also runs on older Windows systems. See the technical overview for product-specific requirements.
DriveCrypt Plus Pack
Can I use DCPP on a second PC?
One licence covers one PC at a time. To move it, follow the guide to decrypt, remove BootAuth, uninstall and reset the licence.
Does DCPP require a TPM?
No. DriveCrypt Plus Pack does not require a TPM.
Is the current version compatible with Windows 11?
Yes. The current version of DriveCrypt Plus Pack is compatible with Windows 11. The manual explains how to set up the additional features.
Can I centrally control or manage multiple computers?
DriveCrypt Plus Pack Enterprise is available for central management of multiple computers. It is a separate product with a management console for administering installations, users and security policies. You can find DriveCrypt Plus Pack Enterprise on our website.
What does the hidden operating system do?
Set up a visible, prepared operating system and a hidden working system with separate passwords. The prepared system contains the information you choose to place there. Your own password starts the hidden system with your confidential data. An observer cannot tell which system has been started. The manual explains the setup step by step.
How long does my software licence last?
The software licence is valid for the lifetime of one computer and does not expire. Updates and support are optional; you can purchase them for one or two years and renew them year by year.
Can I combine DriveCrypt Plus Pack and DriveCrypt?
Yes. DriveCrypt Plus Pack encrypts the entire system drive. DriveCrypt adds separately lockable containers, data partitions and external drives such as USB sticks. This protects the whole computer while letting you close selected data areas during a Windows session.
DriveCrypt Plus Pack Enterprise
Can existing directory services be used?
The existing product documentation describes importing users and computers from Active Directory.
What does Enterprise cost?
€94.95 net per licence, minimum five licences. Updates and support are optional at €28.49 net per licence per year.
How does DriveCrypt Plus Pack Enterprise manage multiple computers?
Administrators manage installation, user assignments and encryption through a central management console. Computers and users can be managed individually or in hierarchical groups. Policies are defined centrally and deployed to assigned devices, helping organisations coordinate protection across their Windows fleet.
Can Enterprise import users from Active Directory?
Yes. The Enterprise console can import users and computers from Active Directory. Administrators can then group imported entries, assign profiles and manage access rights centrally.
Can DriveCrypt Plus Pack be deployed without each user installing it?
The management console allows administrators to deploy installation and encryption centrally over the network. This lets IT prepare and control a rollout without requiring every end user to perform setup themselves. The exact steps depend on the existing IT environment and policies.
How are user rights and password policies managed?
Administrators can set rights for individual users and restrict them by access scope and permitted usage times. Password rules can also be defined centrally, aligning encryption with roles and organisational security policies.
What happens if a user forgets a password?
The Enterprise edition supports remote recovery of user passwords through a challenge-response process. The user is authenticated before an administrator carries out the recovery. Recovery media can also be prepared for emergencies.
Does Enterprise support single sign-on?
Yes. After authentication before Windows starts, single sign-on can simplify the subsequent Windows logon. The feature is associated with the relevant BootAuth credentials, while existing Windows and domain policies remain applicable.
Is the current version compatible with Windows 11?
Yes. The current Windows edition of the software supports Windows 11 and also runs on older Windows systems. See the technical overview for product-specific requirements.
SurfSolo VPN
Does a VPN make me completely anonymous?
No. It changes the network path and visible IP address. Accounts and other characteristics can still identify users.
How long does the licence last?
The licence lasts twelve months from purchase.
Is there a data limit?
No. SurfSolo has no traffic cap.
Can I use SurfSolo on a Mac?
A Mac OS X version is available on request.
Are P2P and Tor allowed?
Yes. Both are explicitly supported in the FAQ.
Is the current version compatible with Windows 11?
Yes. The current Windows edition of the software supports Windows 11 and also runs on older Windows systems. See the technical overview for product-specific requirements.
PhoneCrypt Professional
Do I need an internet connection?
Yes. Professional uses a data connection for protected communication.
Can it integrate with our PBX?
PhoneCrypt Gateway is intended for this purpose. Compatibility with the specific PBX must be checked.
Does the other party need PhoneCrypt?
Yes. Protected software calls require compatible PhoneCrypt solutions at both ends.
Does it encrypt GSM calls or email?
No. Protection applies to PhoneCrypt calls and messages, not ordinary GSM calls or email.
Can I message an offline user?
Yes. PhoneCrypt can send encrypted chat messages to users who are offline.
Can I try PhoneCrypt?
Yes. Request a free trial from support.
How is PhoneCrypt Professional priced?
€549.00 net per year per handset.
Is the current version compatible with Windows 11?
Yes. The current Windows edition of the software supports Windows 11 and also runs on older Windows systems. See the technical overview for product-specific requirements.
PhoneCrypt Universal
Is a call to an ordinary telephone end-to-end encrypted?
Not automatically. Encryption to a gateway does not encrypt the onward leg through the ordinary telephone network.
What connection does the device need?
An internet connection via Ethernet or an optional Wi-Fi adapter. A traditional telephone line is not required.
Do I need a telephone line?
No. Connect the device to the internet using Ethernet or an optional Wi-Fi adapter.
What does the price include?
€889.00 net in year one including hardware and twelve months of service. Each subsequent year also costs €889.00 net.
PhoneCrypt Gateway
Which PBX systems are supported?
Supported IP-capable PBX systems include Asterisk, Avaya, Siemens and Cisco. Share your manufacturer, version and configuration so we can scope the integration.
What information is needed for a quote?
PBX system and version, number of users, required devices and internal/external call paths.