SUPPORT

Let us help.

Find help with installation, activation and day-to-day use.

PERSONAL PRODUCT SUPPORT

Your enquiry as a support ticket.

For technical support, use our existing ticket form. Have your order ID, email address, product and version ready. You can describe your issue there and attach files if needed.

Create a support ticket ↗Order details in the customer area

The form opens in a new tab. After successful submission, you receive an email confirmation with your ticket number. Please also check your spam folder.

01

Activate a licence

Online registration and manual activation.

→02

Common questions

Answers about products, licensing and data protection.

→03

Downloads & trials

Trials and information to get started.

→04

Create a support ticket

Use your order ID in our existing support system.

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Help us understand your issue

Include your product, version, Windows version and exact error message. Do not send passwords, private keys or confidential files. Technical support is provided by email; the main telephone number is not a support hotline.

Create a support ticket ↗
MORE PRIVACY. A LITTLE EXTRA.

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€10 towards your protection.

News and offers from SecurStar.

Direct newsletter signup is still being connected. In the meantime, you can send a newsletter or voucher enquiry through our contact form.

Send a newsletter enquiry ↗

This is a personal enquiry. Opening the form does not subscribe you or automatically issue a voucher.

€10 voucher on orders of €40 or more. Redeemable once, valid for four weeks.

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